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Online Race Management (ORM)

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AXWare Systems ORM - Help Section
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AXWare Systems ORM Help

This help document is a summary of the many functions and features that are found in AXWare Systems ORM.


AXWare Systems ORM Users

>>>>> Helpful Hints for First Time Users <<<<<

A few simple steps to get you registered for events:

  1. First register in AXWare Systems ORM in order to utilize it's functionality. To do so, use "New? Create New Account".
  2. Subscribe to the clubs that you will be participating in.  The "New? Create New Account" process will guide you in the process. Subscribing to a club does not mean you must join that club, but provides the control necessary to support each Club's registration rules and policies.
  3. Create one or more cars in your garage selecting the class and car number, and any other pertinent information.
  4. Register for an event from the Calendar.  Manipulate the display settings for the calendar to limit or expose various events.
  5. If online payments is active, follow the requirements dictated by that club.

Clubs may limit the access to several tasks until you become an Active Member of a club. This provides a controlled and secured environment.  To become a member, use the My Clubs or the Subscribe to a Club (or more than one), during your registration process. 

An Administrator from that club must activate your account before you will be given privileges to access other areas of the AXWare Systems ORM.  Generally this will only be carried out for drivers that have paid their membership dues.  Please check each club's policies.

In addition, a user may be a member of more than one club and maintain entries in the Garage for each club, supporting the Class Definitions which are generally unique for each club. 

Using AXWare Systems ORM implies that you accept and will follow the items outlines in Terms and Conditions.

Note: If you do not follow the Terms and Conditions as outlined on this site, an Administrator may terminate your account at any time.


Exposure on the WEB

Exposure levels and web content are controlled by the Administrators of each club. Data and conditional access to club information is controlled by your administrators and provides flexibility in exposing or not exposing certain items to the public. For instance:

  • Data columns may be hidden or exposed in every aspect of the ORM, this includes Membership Lists, Registrations listings etc.
  • Registration lists for any events and access to club related results can be made non-public by requiring login access and membership status.
  • Users accounts alone do not provide access to non-exposed data.
  • Email Notifications are available to notify you of registrations, deletions of any registrations and automated reminder notifications. The Automated reminder is configured by the administrators on an event-by-event bases.  If Users do not have The Email Notification, in 'My Information', checked, reminder emails will not be sent to those Users.
  • Providing Emails in 'My Information' is essential for email notifications.  In addition, mass emails to the membership will be provided for Administrators (not yet in place). A quick and easy way for the Administrators to provide information.

Can't Log In

Use the Recover Password process if you have forgotten your password.  If you have forgotten your user id, please contact your club administrators in the Club Center.  A specific contact may be assigned to manage these type of questions.


Email Confirmations

Email confirmations may be configured for your account. This requires valid emails specified in your User Information. Note:  It is your responsibility as a User to maintain your email address appropriately in AXWare Systems ORM.

Confirmations are optionally supported based on your account setting. The 'Email Confirmation' setting must be 'ON' in order for automated emails to be sent to your primariy email (set in 'email#1'). 

Confirmations are auto-generated under these situations:

  • Registering for an event

  • Editing your registrations

  • Deleting registrations.

  • When Administrators modify, delete or change your registrations.

  • If the club has auto-email notifications active, you will receive additional 'reminder' emails for the upcoming events.

  • Club officer emails


Not Receiving Email Confirmations?

If you are not receiving confirmations when you expect them, please verify your email account in the My Information task function.


Registering for an Event

Registering for an Event is carried out from the 'Event Calendar' page.  Select the dates and club that you are interested in viewing. Click on the Register link.  Select a car from your garage using the Check box for the appropriate car, then pressing 'Register Selected Cars' or press the Create New Car to create a new car that is not listed.

New to AXWare ORM and do not have an account:

If you do not yet have an account in the system, iclick on the Register link from the calendar page and the system will walk you through: creating an account, editing your membership data, creating a car in the garage, and finally registering for the event.  You will be guided through this sequence. 

If you have an existing account:

Click on the Register link from the calendar page login and register for the event.  You may optionally login before hand to mange your registration process or other tasks. 

To edit your registrations, use the 'My Registrations' page to make any necessary changes.  If a Cap exists for the event, do not delete your registrations unless that is your intent. If you do, a driver on the waiting list may take the open slot.  Please contact your club's officers if you have any questions using Club Center.

Registering for Other Drivers

You can register for other drivers using the following process:

  1. Add the drivers to your Linked Drivers list using the My Linked Drivers task. 

  2. During the Registration process, select the "Register for Your Linked Drivers" tab and select the driver from the list.


The Concepts

The Task bar, at the left of the page, is used to access each task in the system. 

Users are provided the following functions:

  • Event Calendar - a list based calendar provides access to all registered events. These events may be listed based on the starting from the selected month and on a per club/organization. Events are shown on a month-by-month basis  or view the entire year. Event reports can be automatically specified by pointing the URL names to the web page that the reports are stored on and must be uploaded to that location  following their generation.
  • Results - results are available on a season by season basis, including points (if the club chooses) and results from all events.
  • Club Center - a centralized place that provides specific club information and contacts for the club (if so configured). You can email officers and chiefs for the club (or series) based on each club's configuration.
  • My Information - access to your user profile.  Each account contains generic information that pertains to normal information dealing with address, phone numbers and email.
    • Quick User Creation: If the club you are going to participating with does not provide online payments, you may enter a minimal amount of data (high lighted by the '*') beside the data fields that are required.
    • If online payments is active and you want to make use of the feature, you will be required to fill our additional data, including your address and other information (billing address) for payment processing.
  • My Clubs - contains the lists of the clubs you are participating with or a member of.  Maintain your club information from this task page.  To edit club specific data, click on the respective edit button next to the club.  
    • Membership Dues: Some clubs offer online payments for your Membership Dues and thus offer and automated approach to renewing your membership.
  • My Linked Drivers - allows you to manage other drivers that you can register for.
  • My Garage - a list of all the vehicles that a user has. Cars are specific to a club (since classings may differ between clubs) and allows easy access to modify or create additional cars. Editing the garage has no effect on an prior events.
  • My Registrations - access to all registrations to future. You can edit, change or cancel the registration as necessary.
  • My Garage: Any user may have multiple cars in their garage.  Since some users may be members of various clubs (with different classings), each car can be specifically assigned to any club that the user is a member of.  Each car may have a different sponsor, tires and other various data elements.
  • My Registrations: This page contains a table of all your registrations for pending events.  Events already run are not accessible. You can edit or delete any of your registrations from this page.  However, new entries can only be managed from the Register For Event page, accessed from the Calendar page.
  • My Settings - maintains a Club Filter list that allows you to view only the selected clubs in the Calendar (select the clubs you participate in only). You can also set your Time Zone so that the Calendar data and registration times are accurate.  Note:  If you do not have a time zone set, the default time zone of the Hosting Server will be used.
  • Club Members - lists the Club members for a club. This may or may not be active depending on the settings for the club. Some clubs may choose not to display a membership list online. If the list is provided, the Administrators of the club dictate what data is provided. 
  • Reserved Cars - reserved car listings respective to the entire membership. This includes active and non-active members. The reservation of cars is quite important for points control in AXWare For Windows. During creating of Garaged Cars, the entered classing is checked against the Membership list and supports the club rules: These rules are based on whether or not Unique Car Numbers are required in open and in pax classes (where applicable).
  • Club Store - if this task is available, one or more clubs you are participating with has items available for sale.
  • OLP (Online Payment History) History - displays your payment history for all of your registration or membership purchases.

Results

Results can be access from the Calendar when in a summary view (not all clubs), or listed on a per-season basis in the Results page.


Administrator Controls

The Administrator controls are one of the key elements to the success of any system.  As such, AXWare Systems ORM provides a wide array of functionality that allows the Administrators the ability to manage the club, members and events in a centralized facility.

Admin Task Bar Section

The Admin Controls section of the Task Bar becomes available for administrators of a club or organization, providing the following controls:

  • New Subscriptions - this task will list all non-active members.  Some clubs may require that all drivers are members for their events while others will not, based on club policies. When users Request To Participate  with a club, they automatically become inactive members for that club. Activating an account depends on the club policies and generally requires a fee.
    Administrators have management capabilities over user information, including: editing, activation, de-activation, or deleting memberships.  Once a user is added to a club's membership list, be it active or in-active, the Administrators have access to the User Information as well.  Once a driver is activated as a member, they can be viewed via the Members task.
    SCCA Memberships - SCCA memberships are controlled by a national office and not ORM specifically.  Extensions in ORM allow SCCA style clubs to manage 'localized' memberships for their club. The SCCA Membership Information and the club information in ORM are therefore separated, although may be linked, based on the settings of the club.
  • Members - this screen provides access to your club's Active and Non-Active Membership entries, essentially the entire list. Note: The list may be sorted by any displayed column by clicking on the Titles.
  • Annual Registrations - many clubs offer a one time registration process for all events. This task page provides Administrators the capability to register users (or change their registrations), for any event in the season. Payments are managed separately.
  • Annual Tech and Annual Waiver support. The software interface must be v8.20.004 or newer.
  • Edit Users - this page provides the ability to managed drivers regardless of their club subscriptions. You can find users and managed their club subscriptions and garage. This functionality may be useful when users register in the system but are not yet subscribed to any club.
  • Administrators - the Root Administrator has access to the Administrators page and can activate other Administrators of the club. 
  • Email Manager - administrators can send emails to Active Members, Non-Members, everybody, or those registered for a specific event. This also includes a 'Test' version that is sent to the person generating the email. This allows you to validate the email before sending it to the masses.
  • Club - access club specific information. In addition, the Points Reports are set using this page specific to the season.
  • Events - a screen that controls all events for the club. 
    • Provides download function for each event.  This can be access explicitly via the software so explicit downloads are not required.
    • Create new events with all new information.
    • Clone existing events. Cloning an event is the recommended method of creating new events for existing locations. After cloning, edit the dates, fees, online registrations times and other information respectively.
    • Edit the Event to enter the appropriate data items for the event.  The editing of an event is managed across several Tabs to help manage that data.
    • Edit Registrations: You can also edit the registrations for any event by clicking on the Edit Registrations icon. Edit Registrations allows you to enter, edit or activate registrations for any event.
    • Heat Assignments on an Event by Event Basis - provides control for setting up heat assignments, work heat order and the running order of the classes within each heat. Easily downloadable for each event, it gives you the power to easily and centrally control the heat assignments.
  • Manage Store - provides a method to setup very simply items for sale to drivers in the club.  Items such as annual registratins, t-shits etc.
  • The Bank - allows administrators to provide discount to specific drivers. The discounts will be used automatically via the Online Payment system when registering for events.
  • OLP Reports - lists all the Online Payments made to the club. 
  • Settings - provides access to a club's configuration and preference settings. These include:
    • How car numbers are managed (Unique Car Numbers, Unique Numbers in Pax Classes etc).
    • Theme/Style for the club. Colors and fonts can be made to match your clubs existing web site, if so desired. Several built-in themes are provided for your selection.
    • Preference settings, like the number of entries to display on any pages in the ORM.
    • Control how data is exposed to the public (or members) via the several settings: these include:
      • Scrambling Names (truncation method),
      • Membership list public or not,
      • Expose Registration list to public, or require Active Membership status
      • Require Registration from Garaged entries (this forces Users to have cars in their garage to select from).
      • Require Active Membership status when registering for events.  Some clubs have this requirement while others allow non-members to provide support for new entries (like novices), at their events.
    • Customize Column Headings for task pages to provide the data columns you require. Most task pages allow you to specify the data columns (and their Heading) that you require.  This provides a custom view to your membership and drivers. This includes:
      • Member Headings
      • Membership Columns for Downloads
      • Registration Columns
      • Registration Columns For Downloads
      • And several other items...
    • Customize the Column Order for task pages to allow the desired data flow for your data requirements, including:
      • Memberships pages
      • Registrations pages
    • Edit several Setup Tables:
      • Edit Classes - control all aspects of your class definitions.
      • Edit Fees Table - configure default Membership and Event fees. Note: Use the Event Fees Tab for more sophisticated entry fee configurations.
      • Edit Work Assignments - custom build your set of work assignments to match what you are using in AXWare For Windows. The work assignments allow you to assign Duties to work assignments. When the Duty is blank, it used for the common work assignments for the general population, but may be set to BOD and Chief status to distinguish between normal assignments.  BOD and Chiefs work assignments are generally consider non-heat related duties and are not available for the general public during registration. BOD and Chief work assignments are specified to Members that have been flagged as a BOD or Chief (by the Administrators).  In addition, if work assignments are being controlled by AXWare For Windows, they will be automatically supported, meaning that the non-heat based assignments versus the common assignments are fully functional. Please review the AXWare For Windows Documentation, Work Assignments section for additional details.
  • Import:
    • Membership Data -- this will create or update existing entries (validated based on names) as well as create or update a user's garage.  The latter is possible since in AXWare For Windows, each record is tied directly to a class and car.  Thus the imports will automatically try to either create or update each car for that driver.
    • Class Definition files - importing class definitions will overwrite any existing records that are defined for the club. 

Help Topics

The following links are provided as context sensitive help throughout the ORM Facility.  Please click on each link to view the context specific text for that topic.

Registering New User Help
Modify User Help
Calendar Help
Registration Help Help
New Membership Subscriptions Administration Help
Membership Administration Help
Assign Administrators For Club Help
Settings Help
Bank Management Help
Garage Control Help
Edit Car in your Garage Help
Edit Registration Entry Help
Edit My Registrations Help
My Registrations Help
Event Create/Edit Help
My Clubs/Club Subscriptions Help
Importing Help
Online Payments (OLP) Help
OLP Checkout Help
Heat Assignments Help

Online Payment Processing (OLP)

Using Online Payments, you can significantly streamline your events by reducing or eliminating your registration work load at the event.  There are 2 ways to process online payments for registrations and membership dues.

  • AXWare Systems Gateway (fully secure) and allows your users to pay for their registrations online, and directly from out site. A nominal processing fee of 4% is automatically used to cover the cost of all Credit Card Transactions and Pay Out Processing.   Pay Outs are disbursement of the funds to the configured contact.

    Only credit card transactions are provided at this time and processed using our Authorize.Net account using a secure protocol.  Most major credit cards are accepted and we do not store any Credit Card information whatsoever, for obvious security reasons.  Once the fee is processed the CC information is discard immediately.

    Payouts - checks will be sent to a designated contact when ever necessary. Normally the Payout is processed a few days after each respective event. Different time lines may be requested (every 2 weeks or 1 once per month).  Detailed Payout Invoices are provided and accessible by the Administrators of your club.
     

  • PayPal, either Website Payments Standard or Express Checkout. The Website Payments Standard provides transaction information about each item purchased, while Express provides for a lump sum total.  All fees will be rendered by PayPal.

Online Payments can be configured for your Online Registration processes using two modes.  Required Online Payments or voluntary Online Payments. 

  • Forced Online Payments: - this method requires that everybody registering or paying for their membership dues must use the Online Payment processing.
  • Optional Online Payments:  - this method allows those that want to pay online to do so, but also permits registration onsite.

OLP Transactions (minus the CC details) are provided for review as necessary.

Registration Refunds, Cancellations

Your Club is responsible for any disputes, refunds, cancellations or any other related issues.  Efforts should be made by your Club to provide a clear understanding of any refund policies so that no user is left questioning the process.

To help provide a mechanism to manage refunds and cancellations, we have provided a pseudo 'Bank' process that allows Administrators to award credits and or balances to any user. The Bank entries will be used automatically on subsequent registrations.  This is meant to help eliminate or alleviate the needs for monetary exchanges between the Club and it's members.

Access Denied Errors - A thing about Browsers

Cookies are used for managing a minimal subset of information between various pages of AXWare Systems ORM as well as for retaining some preferences on return visits. If you experience 'Access Denied' type of messages when you are logged in and attempt to access other pages on the site, it may be to your browser configuration.

Please verify that your settings allow cookies for at least the www.axwaresystems.com specifically or generically for all sites.

Clubs In ORM

In order for clubs to use AXWare Systems ORM, they must first Register their Club or Organization.  This will create a Club entity in the system as well as provide administering controls to manage the members, settings and events.  A Root Administrator  will be created that will have privileges to manage the the club's configuration as well as assign additional Administrators, along with the default configuration setup for the club or organization.

A one time setup fee is charged on a yearly basis, and events are charged separately, as individual charges or can be purchased as a Seasonal or Series subscriptions (multiple Events).

Once registered, the Club/Organization will be created with:

  • Default settings
  • an empty membership list
  • blank class definitions
  • access to preference settings that provide display, font and color selections for your view of the system. 
  • access to Data Column definitions, (to tune the online data to what is required in the AXWare for Windows interface).

See below for descriptions of the Administrative tasks that are provided in the system.


Configuring AXWare Systems ORM to your Club's needs

Several startup processes are provided for the Administrators to help configure the product to that of AXWare For Windows. In addition, several other items may be modified to help organize the views, and look and feel of the system according to your club's needs.  

  • Import Class Definitions: Quickly support the exact classing structure you are using today.
  • Import Memberships: This will automatically also created garages for all included users. Default passwords will be configured and should be changed by all users before using their new accounts. Importing Membership Entries will automatically flag them as 'Active' members if their 'membership flag is set. Otherwise they will be in-active members but will have access to all of their data, with limited capacity.
  • Club specific settings: These settings provides access to settings such as , Unique Car Number Control, Class casing (upper or lower case), Number of entries displayed (and paged) in views, Scramble Names, and several more etc. See the Settings page for additional options.
  • Customize Data Columns for Several Views: Several task pages support customization by allow you to selective and order the data columns. This includes data columns for downloads of the registration and membership data.  The data columns may be modified and changed to suit the display text that is desired.  The Settings Page contains access to the tunable settings. You also have the ability to change the order of the data columns to your preferences by adjusting the 'orderby' data column for the respective data columns.
  • Usage Settings: These  are settings that affect how data may be displayed to the public, membership and what is exposed, and how.  These settings include scrambling of names, making the registration list public or less exposed etc. Such settings are found under the Settings task.

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